180 Medical Inc

Customer Service/Client Specialist

US-OK-Oklahoma City

Overview

To provide client service support to the Account Management teams.  Collect medical documentation and information in order to setup new clients of 180 Medical. 

Qualifications

  • Must have a high school diploma, college degree preferred, not required.
  • Six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Typing: 35-40 wpm with 40 (adjusted) highly recommended
  • Possess medical administrative skills
  • Good communication skills with professionals in clinics and hospitals
  • Sales experience preferred
  • Ability to reason, problem solve, and think outside the box
  • Multi-task a variety of issues
  • Good organization skills and can prioritize tasks
  • Proficient in Microsoft Office programs
  • Good attention to detail
  • Reliable/dependable
  • Flexible and adaptable to changes in environment and industry
  • Team Player; work well with others

Responsibilities

  • Contact clients to set up medical supply orders
  • Handle incoming phone calls from clients regarding orders & customer service issues
  • Request Medicare documentation on Medicare clients
  • Contacts medical facilities to obtain cultures and UAs on potential clients
  • Make entries as appropriate in Medtrack an internal Microsoft Access database
  • Place orders in Medtrack
  • Change orders in Medtrack
  • Support Team Leader on miscellaneous projects
  • Scanning and faxing all types of documentation to medical facilities
  • Verifying insurance for existing customer insurance changes
  • Performs follow up phone calls to clients after initial shipment
  • Verifies that client files are complete and all necessary documentation is in place
  • All other duties as assigned.

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